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Account Security
Setting Up Multi-Factor Authentication (MFA)
Before you can access your GPTC student account, you need to set up Multi-Factor Authentication. This is a one-time setup that protects your account and is required for all GPTC students.
What is Multi-Factor Authentication?
MFA adds an extra layer of security to your account by requiring two or more verification steps to log in. At GPTC, we use MFA to protect sensitive information and safeguard against unauthorized access. By combining something you know (your password) with something you have (your phone or authentication app), MFA significantly reduces the risk of your account being compromised.
Choose the app that works best for your device. Both options work with your GPTC account -- GPTC recommends Okta Verify for the easiest setup.
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Okta Verify
GPTC's recommended MFA app. Quick setup and convenient push notification login -- just tap Approve on your phone.
1
Download Okta Verify from the App Store or Google Play using the buttons above, then open the app on your mobile device.
2
Tap "Get Started"
3
Tap "Next" on the How it works screen
4
Tap "Add Account"
5
Choose "Organization: work, school, company"
6
Choose "Skip" on the Add Account from Another Device screen -- you are setting up a new device
7
Choose "No, Sign In Instead"
8
Enter login.gptc.edu as the Organization's Sign-In URL and tap Next. iPhone users: if you receive a "403 App Error," see the troubleshooting tips below before continuing.
9
Log in with your GPTC username and password to complete the connection
10
Tap "Allow" to accept push notifications
11
Face ID or Passcode confirmation is optional -- your choice
You're all set! Your GPTC account is now connected to Okta Verify. From now on, when you log in at login.gptc.edu, you will receive a push notification on your phone -- just tap Approve to access your account.
- Getting a 403 App Error on iPhone? iCloud Private Relay may be interfering. Go to Settings → Tap your name → iCloud → Private Relay → Turn off Private Relay, then retry the Okta Verify steps.
- Getting a 403 App Error with a VPN? Turn off your VPN on your phone and try the setup steps again.
- Okta Verify not supported on your device? If your phone's software version is not compatible with Okta Verify, use Google Authenticator instead -- tap the Google Authenticator tab above for setup instructions.
- Still stuck? Contact Student Support: studentsupport@gptc.edu or (404) 297-9522 x5399
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Google Authenticator
A great alternative if Okta Verify is not compatible with your device. Instead of push notifications, Google Authenticator generates a 6-digit code you enter when logging in.
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You will need access to both your phone and a computer for this setup. The QR code that links your account appears on your computer screen -- your phone camera scans it.
1
Download Google Authenticator from the App Store or Google Play using the buttons above, then open the app on your mobile device.
2
On your computer, go to login.gptc.edu and log in with your GPTC username and password.
3
You will be prompted to set up MFA. Click "Set up" next to Google Authenticator (or Authenticator App).
4
A QR code will appear on your computer screen. Keep this screen open -- you will scan it in the next step.
5
Open Google Authenticator on your phone. Tap the + button (bottom right), then tap "Scan a QR code."
6
Point your phone camera at the QR code on your computer screen. The app will automatically detect and add your GPTC account.
7
Google Authenticator will now show a 6-digit code for your GPTC account. Enter this code on your computer where prompted, then click "Verify." Note: the code refreshes every 30 seconds -- enter it quickly.
8
Click "Finish" to complete the setup. Your GPTC account is now linked to Google Authenticator.
You're all set! From now on, when you log in at login.gptc.edu, open Google Authenticator on your phone, find your GPTC account, and enter the 6-digit code shown. The code changes every 30 seconds, so enter it promptly.
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Important: If you get a new phone or delete the app, you will need to repeat this setup process. Do not delete Google Authenticator without setting up MFA on your new device first -- contact Student Support if you get locked out.
- Code not working? Make sure your phone's date and time are set to automatic. Google Authenticator uses your phone's clock -- if it is off, the codes will not match. Go to Settings → General → Date & Time → Set Automatically.
- Camera not scanning the QR code? Make sure you have granted the Authenticator app permission to use your camera. Alternatively, tap "Enter a setup key" in the app and use the manual code shown on your computer screen instead.
- Code expired before you could enter it? Wait for the next code to appear (each code lasts 30 seconds) and enter the fresh one immediately.
- Got a new phone or deleted the app? Contact Student Support to reset your MFA before trying to log in: studentsupport@gptc.edu or (404) 297-9522 x5399
- Still stuck? Try switching to Okta Verify -- tap the Okta Verify tab above for setup instructions.
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Need help? Contact Student Support.
studentsupport@gptc.edu | (404) 297-9522 x5399 | Available Monday through Friday before 5pm