Dual Enrollment Technology Support & Troubleshooting

This page is for Dual Enrollment students who need help accessing GPTC systems such as Blackboard, email, Banner, and the Student Dashboard.

Please read carefully so your issue is directed to the correct support team.

What do you need help with?

• Blackboard Troubleshooting
  • If you are having any trouble with Blackboard including:
    • Missing Courses
    • Assignment access or submission issues
    • Blackboard errors or system problems
  • You must sumbit a Blackboard Help Request.
• Login, Password, or Account Access Issues
  • If you are having trouble with:
    • Logging in
    • Passwords
    • Okta Verfiy/Google Authenticator
    • Accessing the Student Dashboard
  • Contact the Student Support Help Desk:
    • Phone (quickest!): 404-297-9522 x5399
    • Email: studentsupport@gptc.edu
• Blackboard & Technology Orientation Informaiton
  • Distance Education provides a recorded Blackboard & Technology Orientation for all students.