Your guide to successfully navigating GPTC’s daily operations impacted by COVID-19
We know our students have lots of questions during our campus closure as a result of the COVID-19/Coronavirus pandemic. And we are here to help! Please click on each Frequently Asked Question/FAQ topic below and check back often as our college operational plans will continue to develop and evolve over the coming weeks and months.
If you don’t see the answer to a question you may have, give us a call at 404.297.9522 and our call center staff will try to assist you. Representatives will be available to answer questions Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. – 3 p.m. You may also contact your program advisor for assistance with topics related to academics.
We will also continue to update our GPTC COVID-19 Emergency Notification web page with up-to-the-minute announcements as necessary.
Refer to the Back to Campus Basics Fall 2020 Reopening Plan for information specific to our upcoming fall semester.
Most importantly, please continue to follow social distancing and preventative/sanitary precautions. The safety and health of our students, faculty and staff is our top priority!
FAQ & Resources
How are Adult Education classes being offered during COVID-19?
At this time, all current and upcoming ESL and GED classes are being offered online.
How do current students access ESL or GED online classes?
If you were attending ESL or GED classes at the time of the campus closure, your classes have resumed online. If you need information on how to participate in GED classes, call 404-297-9522 ext. 4000 or email email@example.com. For information on ESL classes, please contact LaQuisha Poole, ESL Intake Manager, at 404-297-9522, ext. 2500 or email firstname.lastname@example.org .
How can I take the GED test?
GPTC GED Testing is open! The DeKalb Campus located in Clarkston is accepting appointments for GED® and Pearson VUE exams. Please visit MY GED.com or Pearson VUE to register. All exams are by appointment only.
- Monday, Tuesday, Thursday 9:00 a.m. – 5:30 p.m.
- Saturday 9:00 a.m. – 2:00 p.m.
Note: South DeKalb and Newton campuses are not open at this time.
I have general questions about my enrollment. I want to speak to an advisor.
To discuss anything about your current or future enrollment, advisors are waiting to assist you! Please submit the advisement request form (see link below) and an advisor will contact you.
How do I purchase textbooks and supplies for Summer Semester 2020 while campuses are closed?
Buying textbooks and student supplies will be a little different during Summer Semester 2020 as our college adjusts to our campus closure due to the Coronavirus/COVID-19 health crisis. Until further notice, all bookstore purchases will take place online. However, our bookstore is offering free shipping during this time. We are also offering order pickups on campus, by appointment only. Please visit the GPTC Bookstore web page at https://www.gptc.edu/current-students/campus-services-amenities/campus-bookstores/ to download an informational flyer for all the details, important dates and ordering instructions.
I owe a balance. How do I pay my bill?
Debit/credit card payments can be made online by logging in to your Banner Web account. Instructions for making a payment are below:
- Select the Student Services/Financial Aid tab
- Select Student Records
- Select Account Summary by Term
- Scroll to the bottom of the page. In the far right hand corner, select Pay Online.
- Select Term: If the term is not available, then select current term Spring/Summer 2020.
- Enter your payment amount / then click Pay By Credit
- Click Continue / Enter in your Credit/Debit Card information
- If there is a hold on your account, you will need to contact the Business Office to remove the hold upon making your payment.
- If you encounter an issue, please call us at 404-297-9522, ext. 3124 or ext. 1249. Or email email@example.com.
Mail checks and money orders to:
Georgia Piedmont Technical College
Attn: Bursar Office
495 N. Indian Creek Dr.
Clarkston, GA 30021
How do I sign up for a Nelnet payment plan to pay for my tuition and fees?
- Nelnet payment plans are not available for Summer or Fall 2020 semesters.
I have a hold on my account, and I don’t know why. Who can help me?
- If you have a Business Office-related hold, the Business Office can assist you at 404-297-9522, ext. 3124 or ext. 1249 or by email at firstname.lastname@example.org .
No students are allowed on campus or in any buildings at this time, except for those who are authorized to participate in limited labs supervised by GPTC instructors.
Campus COVID-19 Precautions
FREQUENT CLEANING: We’re committed to cleaning against COVID-19. Campus classrooms, common areas and restrooms will be sanitized and cleaned throughout the day and in the evenings.
HOW STUDENTS CAN HELP: Please be courteous and sanitize your desks and work areas. Cleaning supplies are provided in each classroom for your convenience.
SOCIAL DISTANCING: Please keep a safe social distance of at least 6 FEET between you and the persons around you at all times.
HAND SANITIZING: Please practice frequent hand washing and hand sanitizing while on campus. Hand sanitizer stations are located throughout GPTC buildings.
MASKS ON CAMPUS: Face coverings are required on campus when social distancing is not possible and always when in direct contact with others.
ELEVATOR OCCUPANCY: Elevator capacity is limited to 2 occupants
- Please check back for more information on our plans for the Fall 2020 Semester. Classes begin August 17. Future students who wish to enroll to begin classes in Fall 2020 can apply for admission at https://www.gptc.edu/future-students/apply-online/.
Summer term began on May 18, 2020. The semester calendar can be found here: https://www.gptc.edu/wp-content/uploads/2020/04/Summer-Semester-2020-Academic-Calendar-1.pdf. Future students who wish to enroll can apply for admission at https://www.gptc.edu/future-students/apply-online/.
As many summer semester courses as possible will be delivered in an online format. Students in programs requiring on-campus labs or other activity will be notified by their instructor(s) when classes will begin on campus. Some of those courses may begin online until state and system health officials determine it is safe to resume on-campus activities. All decisions will be made based on guidance from the State of Georgia and the Technical College System of Georgia.
If you have questions regarding course registration, please contact an advisor (https://cm.maxient.com/reportingform.php?GeorgiaPiedmontTC&layout_id=51). We look forward to helping you stay on the path to achieve your academic goals!
Commercial Truck Driving (CDL)
Our GPTC Regional Transportation Training Center (RTTC) is closed until further notice. No Commercial Truck Driving (CDL) classes are offered at this time. Please check back frequently for updates.
COVID-19 Testing information
If you suspect that you or a family member may have been exposed to or are exhibiting symptoms of Coronavirus/COVID-19, please visit the Georgia Department of Public Health website to locate a COVID-19 testing site near you.
**Credential Delivery update* (as of July 30, 2020)
Please note that the company that prints our credentials has experienced a delay in printing due to the COVID-19 pandemic. To this end, this has delayed the delivery of the shipment of credentials to Georgia Piedmont Technical College. We estimate that we will begin mailing out credentials the week of August 10th. We apologize for any inconvenience this may have caused.
Credentials will only be mailed to graduates that completed the mandatory graduation survey. If you are a graduate and did not complete the survey, please email the Registrar’s Office at email@example.com. so that you can receive the link and promptly complete.
For more information please call Matilda A. Peeples, registrar, at 404-297-9522 ext. 3120
How do I verify if my address is correct?
- Select gptc.edu.
- Select Student Dashboard
- Select Banner web login
- Enter your single sign on username and password
- Select Personal Information
- Select View Address(es) and Phone(s)
If my address is incorrect, how do I change it?
- Select Update Address(es) and Phone(s)
- Select Type of Address to Insert
- In the dropbox, select Mailing Address for Students
- Enter/Update your New Address and Phone Number
If you have any questions, please contact the Registrar’s Office at firstname.lastname@example.org.
All courses transitioned to an online format beginning March 16. Please be advised, policies put in place by school districts and/or high schools related to grades may not apply to GPTC Dual Enrollment classes. Students should email their instructors with any questions related to coursework and grades.
Current students can submit paperwork or registration requests to DualEnrollment@gptc.edu. Students can also request an advisement appointment with a DE Coordinator through Navigate. New students who want to participate in Dual Enrollment for Summer term and beyond can complete their Georgia Piedmont Technical College student file. All students must complete an admissions application for Summer 2020 or Fall 2020. Students must also complete the NEW GA Futures dual enrollment application and send a snapshot of the Dashboard showing “High School Pending Profile” to DualEnrollment@gptc.edu (please include GPTC student ID number).
GA Futures has created a new dual enrollment application that combines the Student Participation Agreement and the funding application into one online process. This new GA Futures application must be completed in order to participate in Dual Enrollment beginning Summer 2020. The new GA Futures process is for use by home study, public and private high school students, and students without a Social Security number. Submission of the paper Student Participation Agreement and former funding application for Summer term and beyond will not be accepted by GA Futures. Should you have any questions about the GA Futures process, please contact GSFC at DualEnrollment@gsfc.org or 770-724-9251.
Please be advised that there has been a legislative change that has impacted student eligibility for enrolling in the Dual Enrollment Program. These changes will go into effect beginning Summer term and will apply to both current and new students. Information related to these changes can be found at the GA Futures website.
If you have questions about dual enrollment at Georgia Piedmont Technical College, please email us at: DualEnrollment@gptc.edu.
The Office of Student Financial Aid is still operating remotely, processing all documents 5-7 business days after submission. As a reminder, the final payment deadline for the Summer 2020 term is May 22.
If you are selected for a process called verification, you will need to submit any requested documents within a new software portal called Campus Logic. This portal allows you to upload any documents remotely, while monitoring the status of your file. Please be sure to log into your BANNER web account first, then open a new tab and type in the web address ‘gptc.verifymyfafsa.com’.
This portal will also be used to complete and submit Satisfactory Academic Progress appeals.
If you have any financial aid questions, please feel free to contact us at email@example.com. Please allow 24-48 hours for a response.
CARES Act (Coronavirus Aid, Relief, and Economic Security Act)
As you may be aware, federal funding under the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) has been identified to go to colleges in response to the duly declared COVID-19 pandemic national emergency. The first installment of this funding is designated to go directly to students. Georgia Piedmont Technical College submitted the application and has received funding for students impacted by this pandemic.
At this time, we are awarding and disbursing funds to eligible applicants. We know the significance of this funding for some of our students in need and can assure you we are working diligently to release them as soon as possible. Thank you for your patience, and please refer here for further information as it becomes available.
If you were enrolled in the Spring 2020 term and would like to be considered for these funds, please be sure you have completed a 2019-2020 FAFSA, so that we can review your eligibility. In the event funding is extended, please be sure to complete a 2020-2021 FAFSA, as well. You may complete a FAFSA at www.fafsa.gov.
I’m interested in learning more about Georgia Piedmont Tech. During COVID-19, how can I get more information and ask questions?
We are here to help! Here are a few ways you can get assistance:
- To view the list of programs, click here.
- Call Georgia Piedmont Tech at 404-297-9522. Representatives will be available to answer questions Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. – 3 p.m.
- Email questions to firstname.lastname@example.org. An admissions representative will respond to your question within 1-2 business days.
Can I still apply to the college for the Fall semester?
Absolutely! We are still processing applications and want you to join us for your academic endeavor. Apply online by clicking here https://www.gptc.edu/future-students/apply-online/.
However, the College has developed additional admissions and placement procedures for students who did not have Accuplacer test scores by March 16, 2020.
The College will utilize current acceptance levels and procedures as a first course of action. When those options are unavailable, the following process will be followed:
Test scores for SAT, ACT, COMPASS, ASSET and ACCUPLACER will be evaluated for placement if available.
In the absence of available placement test scores, high school GPA will be evaluated. The College will utilize high school GPA scores as follows:
- If a student has a high school GPA of 2.5 or higher, Accuplacer is not needed.
- If a student has a high school GPA of 2.0-2.49, Accuplacer is not needed, but a learning support class will be needed.
Diploma/Technical Certificate-seeking students:
- If a student has a high school GPA of 2.3 or higher, Accuplacer is not needed.
- If a student has a high school GPA of 2.0-2.29 Accuplacer is not needed, but a learning support class will be needed.
- If you passed the GED Test in Georgia from 2014 to current, your GED test scores will be accepted as program-ready for any degree, diploma or certificate program.
No previous SAT, ACT, ASSET, COMPASS, ACCUPLACER, 2014 and beyond GA GED Scores or High School GPA 2.0 or above
- You can schedule to take the ACCUPLACER virtually by clicking here https://cm.maxient.com/reportingform.php?GeorgiaPiedmontTC&layout_id=49.
I’ve already begun the admissions process. How can I submit documents and check my status?
We are still processing applications and are here to help you!
- Admissions information is available here: https://www.gptc.edu/future-students/admissions/
- Transcripts – Send official transcripts electronically to email@example.com through network providers such as eScript-SAFE, Parchment, and National Student Clearing House.
- Test Scores – Send your official SAT or ACT scores electronically to Georgia Piedmont Technical College through your College Board SAT or ACT account.
- Residency Document – email a legible copy of your valid GA driver’s license, state issued ID, and if applicable, the front and back of your permanent resident card to firstname.lastname@example.org. Be sure to include your name and Student ID in the email.
I can’t get an official copy of my transcript right now. What should I do?
- In the interim, students may submit unofficial high school and GED transcripts or a copy of their high school diplomas until the college resumes normal business operations. Once the college resumes normal operations, the student must submit official transcripts and it is the responsibility of the student to obtain the official copies.
- Check the status of your application by visiting Admissions Status.
- Follow these steps:
- Click “Apply for Admissions/Check Admissions Status”.
- Enter one of the login credentials below
- Web application login credentials (the login ID and pin created when applying online)
- Student ID in the Login ID box and your birthdate in MMDDYY format in the PIN box.
- Under “Processed Applications” click the application term to see your checklist.
- Confused and still need assistance?
- Please contact us by calling the main college number at 404-297-9522.
- Staff are available Monday – Thursday 8am – 5pm and Friday 8am – 3p.m. to answer your questions!
I’ve been accepted and I need to attend New Student Orientation. Since the campus is closed, what do I do?
- To make your first semester at Georgia Piedmont Tech as successful as possible, all students must attend a mandatory orientation. The orientation will make your transition to college as easy as possible. You will learn about the services and resources Georgia Piedmont Tech has to offer, as well as your requirements and expectations as a student.
- Although we are not able to see you in person for a New Student Orientation for the Summer 2020 Semester, we want to make sure you have a great start to your first semester at Georgia Piedmont Technical College (GPTC). Various departments at GPTC have prepared nine informative videos to guide you. Watch these videos at https://www.gptc.edu/current-students/orientation/ to learn more about the college resources, support and opportunities.
How do I register for classes?
- Instructions on how to register for classes can be found here: https://www.gptc.edu/current-students/registrars-office/registration/
I received an error message when I tried to register. How can I get assistance?
To discuss anything about your current or future enrollment, program enrollment advisors are waiting to assist you! Please contact your enrollment advisor as noted below:
If you would like to schedule an appointment for an advisor to contact you, please complete the advisor request form here: https://cm.maxient.com/reportingform.php?GeorgiaPiedmontTC&layout_id=51 . We’ll be happy to help you at your convenience!
The graduation/commencement ceremony that was previously scheduled for Saturday, May 16, has been postponed until further notice. The ceremony will be conducted as soon as it is safe to do so. We will celebrate your successes! We will communicate a new commencement date as soon as it has been confirmed.
Effective August 17, 2020, The DeKalb and Newton Libraries will be admitting students on an appointment basis only for a limited period of time for specific purposes. Laptops will be available by reservation. To make an appointment or for more information, visit https://libguides.gptc.edu/Fall_2020 or contact a librarian by sending a text message to (404) 800-1811.
If you have questions regarding a specific academic program/major at GPTC and the course and campus operations it will follow during the COVID-19 pandemic and campus closure, please contact the program director listed under the program group and major here: https://www.gptc.edu/program-director-list-2020-4-6-20/
I’m struggling emotionally or need resources to help me and my family. What free resources are available to me?
We know this can be a trying time for everyone. If you need help, we want to get you assistance.
- If you are at immediate risk of harming yourself or someone else, immediately call 911.
- If you need urgent crisis intervention, please access any of these 24-hour emergency mental health crisis resources:
Georgia Crisis and Access Line 1-800-715-4225 mygcal.com
- Veteran Crisis Line: 1-800-273-8255 (Press 1)
- Suicide Hotline: 1-800-273-8255 sprc.org
- Crisis Text Line: Text “HOME” to 741-741
- United Way local resources 211unitedway.org
- Search online by your zip code for free or reduced costs for housing, medical needs, jobs, food pantries, and more: auntbertha.com
Internet Assistance: Click the link for a list of companies that are providing 60 days of free internet due to COVID-19: https://www.highspeedinternet.com/resources/internet-guide-during-coronavirus-outbreak
If I need resources and support, who can I contact for assistance?
Georgia Piedmont Technical College is committed to ensuring students are adequately supported during this difficult time. Our services are designed to foster success and contribute to the self-sufficiency of students who are members of the special populations group.
Special Services has compiled COVID 19 Community Resources for our students.
Stress Management Tips:
The coronavirus pandemic has certainly caused several challenges for many of us and our families. Here is information from the Center for Disease Control about managing through stress and anxiety during the COVID-19 crisis. COVID 19 Stress Management
Tips for students transitioning to online learning:
Not everyone is going to have the same access to the same technology. Be proactive in reaching out to your teachers to let them know what tools you can use. Think about everything in your toolkit: email, text messages, phone calls, video conferencing/calling tools, Facebook, Twitter, or other social media.
Internet access. Assess your internet access. If you have only a mobile phone, then insist that any technology used during this pivot to online be mobile-friendly. If you only have access to a computer for a few hours a day, at work, don’t hesitate to make that known to your instructors.
Class hours. A lot of colleges are insisting that students and teachers keep to their class schedules. This may not be realistic for you. Write to your instructor and let them know when you can meet, and why you may have trouble meeting during regular class hours.
Insist the video lectures be captioned. Even if you don’t need this, someone in your class may need captioned videos for accessibility.
Help each other. If possible, reach out to other students in your classes and create a support network. Use whatever digital means necessary to stay in touch. There are free tools, like Slack, that are good places to “gather” online; you can also create a Facebook group, a hashtag on Twitter or Instagram. Email works. Group text messages work. Find a way to stay in touch so that no one of you feels stranded or alone.
I’m concerned about Veterans benefits. Who can I get in touch with to assist me?
Student Veterans can contact the Veteran Affairs Coordinator/VA School Certifying Official, Nathan Gholston at email@example.com or firstname.lastname@example.org for specific questions about your Department Veterans Affairs Educational Benefits (GI Bill®).
- Registration/Enrollment changes
- Course changes
- Payment of allowances
You may also contact the Veteran Education Hotline at 888-442-4551 for questions concerning your education benefits and pay.
- VA Education Benefits: COVID-19 Information Affecting Veteran Education Benefits
- Colleges and universities all over the country moved in-person courses to remote or online courses in the interest of public health. For students using VA education benefits, this change raises questions and concerns about the impact to GI Bill benefits and housing allowances (MHA) administered through the Department of Veterans Affairs (VA). A legislative fix was signed into law on March 21st that allows the VA to continue paying MHA to students whose courses have moved online.
- The President of the United States signed a bill that authorizes the Department of Veterans Affairs to continue to provide educational assistance through December 21, 2020, for programs of education that have been converted to distance learning due to an emergency or health-related situation. Such assistance includes monthly housing stipends or subsistence allowances.
- Students will only continue to receive the same, uninterrupted MHA if they are registered for in-resident (in-seat) classes. The new law does not cover regular online courses (courses offered online regardless of coronavirus).
- Veteran Resource Page: Visit the Veteran Affairs website: Coronavirus FAQ: What Veterans Need To Know.
How do I get support for my disability accommodations?
- If you have a documented disability and need class or testing accommodations, please email Paula Greenwood at email@example.com or call 404/297-9522 ext. 1155.
- For additional information, please visit: http://www.gptc.edu – click on Current Student Dashboard – click on Campus Services and Amenities – click on Disability Services and Special Population.
I need assistance with my WIOA benefits. How can I get in touch with someone to answer my questions?
For any assistance with Workforce Innovation and Opportunity Act (WIOA) benefits, please contact Tyreece Echols, Special Populations Analyst, at firstname.lastname@example.org. Ms. Echols is able to assist students that are pursuing a degree, diploma, or technical certificate of credit (TCC) at GPTC.
Please remember that you must be fully accepted into the college for the WIOA coordinator to issue an acceptance letter to your WIOA counselor. Additionally, you must have already completed the WIOA Orientation and be cleared to receive WIOA benefits through either the DeKalb, NE GA, Fulton, Cobb, or Gwinnett WorkSource.
Reminder: Please continue to follow all updates at https://www.gptc.edu/coronavirus-covid-19-updates/ and by checking college email accounts and social media.
During this time, Georgia Piedmont Technical College is still committed to ensuring fair treatment of its faculty, staff and students. Please see our policy listed below and follow the guidelines listed to report a concern.
Georgia Piedmont Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, gender, age, political affiliation or belief, genetic information, veteran’s status, or citizenship status (except in those special circumstances permitted or mandated by law). ADA/504 Coordinator: Candice Buckley – Room A-103, 495 North Indian Creek Drive, Clarkston, GA 30021 (404)297-9522 ext. 1111; Title IX Coordinator: Sadie Washington – Room A-157, 495 North Indian Creek Drive, Clarkston, GA 30021 (404)297-9522 ext. 1210.
For compliance concerns, complete the “Report a Concern” form located at https://www.gptc.edu/current-students/campus-services-amenities/reporting-policies/ or contact Sadie Washington, Title IX Coordinator, at email@example.com
If you need assistance with accessing your GPTC Banner or email accounts, please contact the Student Support Help Desk.
Phone: (404)297-9522, ext. 5399
GPTC’s on-campus computer labs are closed until further notice during the COVID-19 pandemic.
I need to get copies of my Georgia Piedmont Tech transcripts. How do I do that while campuses are closed due to COVID-19?
- We are still providing transcript services. To order your transcript, please follow the following steps:
- Go to gptc.edu
- Select Current Students
- Select Registrar’s Office
- Select Transcript Request
- Select Request Official Transcript and complete the request.
Or you click the link below and it will take you to the request form. https://www.credentials-inc.com/tplus/?ALUMTRO005622
Transcripts are $7.50. You will need a credit card or debit card to complete the request. There are several options regarding sending your transcript. Please make sure that you choose the correct option.
The options are “Send Now,” “HOLD for GRADES” or “HOLD for DEGREE.”
Should you have further questions please contact the Registrar’s office at firstname.lastname@example.org and a member of our Registrar’s Office team will be happy to assist you.
Same-day hard copy transcripts are unavailable at this time. However, should you have an emergency situation, please contact the Registrar’s office at email@example.com.
The Student Success Center will continue to offer online tutoring through WebEx meetings. Online tutoring is a free service to all GPTC students. For questions regarding our free GPTC tutoring services and to access the tutoring schedule, please visit https://www.gptc.edu/current-students/campus-services-amenities/student-success-and-learning-support-center/ .
Work Study Program
2019-2020 Federal Work Study funds have been exhausted and funding will not be available for the Summer 2020 term. If you are interested in participating in the Federal Work Student program for the 2020-2021 academic year, please be sure to complete a 2020-2021 FAFSA at www.fafsa.gov.