Your guide to successfully navigate GPTC’s daily operations impacted by COVID-19

We know our students have lots of questions during our campus closure as a result of the COVID-19/Coronavirus pandemic. And we are here to help! Please click on each Frequently Asked Question/FAQ topic below and check back often as our college operational plans will continue to develop and evolve over the coming weeks and months.

If you don’t see the answer to a question you may have, give us a call at 404.297.9522 and our call center staff will try to assist you. Representatives will be available to answer questions Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. – 3 p.m. You may also contact your program advisor for assistance with topics related to academics.

We will also continue to update our GPTC COVID-19 Emergency Notification web page with up-to-the-minute announcements as necessary.

Most importantly, please continue to follow social distancing and preventative/sanitary precautions. The safety and health of our students, faculty and staff is our top priority!


FAQ & Resources

Adult Education/ESL/GED

How are Adult Education classes being offered during COVID-19?
At this time, all current and upcoming ESL and GED classes are being offered online.


How do current students access ESL or GED online classes?
If you were attending ESL or GED classes at the time of the campus closure, your classes have resumed online.  If you need information on how to participate, call 404-297-9522 ext. 4000 or email adulteducation@gptc.edu.


How do I enroll in ESL or GED online classes?
If you want to enroll in ESL or GED classes, please register here: ESL, GED.  One of our intake staff members will contact you with more information.


How can I take the GED test?
The GED Testing Centers are closed until further notice.  Continue to check this page for updates.

Advisement

I have general questions about my enrollment. I want to speak to an advisor.
To discuss anything about your current or future enrollment, advisors are waiting to assist you! Please submit the advisement request form (see link below) and an advisor will contact you.

https://cm.maxient.com/reportingform.php?GeorgiaPiedmontTC&layout_id=51

Bookstore

How do I purchase textbooks and supplies for Summer Semester 2020 while campuses are closed? 

Buying textbooks and student supplies will be a little different during Summer Semester 2020 as our college adjusts to our campus closure due to the Coronavirus/COVID-19 health crisis. Until further notice, all bookstore purchases will take place online. However, our bookstore is offering free shipping during this time. We are also offering order pickups on campus, by appointment only. Please visit the GPTC Bookstore web page at https://www.gptc.edu/current-students/campus-services-amenities/campus-bookstores/ to download an informational flyer for all the details, important dates and ordering instructions.

Bursar

I owe a balance. How do I pay my bill?

Debit/credit card payments can be made online by logging in to your Banner Web account. Instructions for making a payment are below:

  • Select the Student Services/Financial Aid tab
  • Select Student Records
  • Select Account Summary by Term
  • Scroll to the bottom of the page. In the far right hand corner, select Pay Online.
  • Select Term: If the term is not available, then select current term Spring/Summer 2020.
  • Enter your payment amount / then click Pay By Credit
  • Click Continue / Enter in your Credit/Debit Card information
  • If there is a hold on your account, you will need to contact the Business Office to remove the hold upon making your payment.
  • If you encounter an issue, please call us at 404-297-9522, ext. 3124 or ext. 1249. Or email accountreview@gptc.edu.

Mail checks and money orders to:

Georgia Piedmont Technical College
Attn: Bursar Office
495 N. Indian Creek Dr.
Clarkston, GA 30021

How do I sign up for a Nelnet payment plan to pay for my tuition and fees?

  • Nelnet payment plans are not available for Summer or Fall 2020 semesters.

I have a hold on my account, and I don’t know why. Who can help me?

    • If you have a Business Office-related hold, the Business Office can assist you at 404-297-9522, ext. 3124 or ext. 1249 or by email at accountreview@gptc.edu .

Campus Access

No students are allowed on campus or in any buildings at this time.

Classes/Fall

  • Please check back for more information on our plans for the Fall 2020 Semester. Future students who wish to enroll to begin classes in Fall 2020 can apply for admission at https://www.gptc.edu/future-students/apply-online/. The admissions application fee is FREE through May 30, 2020.

Classes/Spring

The Spring 2020 Semester ends on May 7.  Students who are enrolled in classes that cannot be completed 100% online due to required on-campus lab activities, skills tests, or off-campus clinical or internship activities will receive a grade of “I” (incomplete) at the end of the spring semester. Students will have an opportunity to complete these classes when it is safe for the College to resume these activities. All decisions will be made based on guidance from the State of Georgia and the Technical College System of Georgia. Faculty will communicate with students via Blackboard or student email with information about the process and timeline for completing classes. Once students complete the remaining class activities, grades of “I” will be changed to the final course grades students earn.

Classes transitioned to online/remote instruction on March 23, 2020. Students whose courses were previously 100% online resumed coursework as usual on March 23. Students whose courses were previously less than 100% online began online coursework on March 23. Faculty will provide students with instructions for the transition to online assignments, activities, and assessments via student email and Blackboard.

What are the withdraw deadlines to receive a “W” for Spring Term?

The deadline to withdraw from spring classes (any courses scheduled to end on May 7) is May 5.

How do I withdraw from one or all of my classes?

Withdrawing from a class can easily be completed online. Students withdrawing from one or more of their courses can do that online via student BANNER. Follow the link below and instructions.

    • Go to www.gptc.edu
    • Click on Student Dashboard
    • Select Banner Web login and enter your username and password
    • Select Student Services and Financial Aid
    • Select Registration
    • Select Add/Drop Courses
    • Select term, click Submit
    • Select course you want to withdraw from and select “Web Drop Delete” from the down box
    • Submit Change

If you experience issues with the Banner Web withdrawal process, complete the PDF withdrawal form and submit the form to the Registrar’s Office at request1@gptc.edu.

The Technical College System of Georgia (TCSG) recognizes that the change to fully online instruction may have impeded some students’ ability to complete course requirements. Therefore, Georgia Piedmont Technical College, in accordance with the TCSG procedure, will implement a special grade for affected students enrolled in Spring 2020 classes. Once the term is complete, students who withdrew from coursework as a result of the circumstances surrounding the disruption of instruction due to the COVID-19 pandemic crisis will receive a grade of “Z”. The “Z” grade will not be calculated in a student’s GPA and will provide for a “no-penalty withdrawal” for students.

Classes/Summer

Summer term begins on May 18, 2020.  The semester calendar can be found here:  https://www.gptc.edu/wp-content/uploads/2020/04/Summer-Semester-2020-Academic-Calendar-1.pdf. Future students who wish to enroll to begin classes in Summer 2020 can apply for admission at https://www.gptc.edu/future-students/apply-online/. The admissions application fee is FREE through May 30, 2020.

As many summer semester courses as possible will be delivered in an online format. Students in programs requiring on-campus labs or other activity will be notified by their instructor(s) when classes will begin on campus. Some of those courses may begin online until state and system health officials determine it is safe to resume on-campus activities. All decisions will be made based on guidance from the State of Georgia and the Technical College System of Georgia.

If you have questions regarding registration, please contact an advisor (https://cm.maxient.com/reportingform.php?GeorgiaPiedmontTC&layout_id=51).  We look forward to helping you stay on the path to achieve your academic goals!

Credential Pick-up

I need to get my Fall 2019 credential. How do I go about receiving my credential while campus is closed?

  • We were unable to distribute credentials for Fall 2019 due to the COVID-19 pandemic. The Registrar’s office will be communicating to graduates via email and text message how credentials will be disseminated while campuses are still closed. We encourage all graduates who were in expectation of a Fall credential to contact graduation@gptc.edu.
  • In order to receive your credential, you must have a clear balance, paid your one-time graduation fee ($40.00), and your admissions file must be complete.

When will I receive my Spring 2020 credentials?

  • Spring 2020 credentials will be mailed late June or early July.

How do I verify if my address is correct?

  • Select gptc.edu.
  • Select Student Dashboard
  • Select Banner web login
  • Enter your single sign on username and password
  • Select Personal Information
  • Select View Address(es) and Phone(s)

If my address is incorrect, how do I change it?

  • Select Update Address(es) and Phone(s)
  • Select Type of Address to Insert
  • In the dropbox, select Mailing Address for Students
  • Submit
  • Enter/Update your New Address and Phone Number
  • Submit

If you have any questions, please contact the Registrar’s Office at graduation@gptc.edu.

Dual Enrollment

All courses transitioned to an online format beginning March 16.  Please be advised, policies put in place by school districts and/or high schools related to grades may not apply to GPTC Dual Enrollment classes.  Students should email their instructors with any questions related to coursework and grades.

Current students can submit paperwork or registration requests to DualEnrollment@gptc.edu.  Students can also request an advisement appointment with a DE Coordinator through Navigate.  New students who want to participate in Dual Enrollment for Summer term and beyond can complete their Georgia Piedmont Technical College student file. All students must complete an admissions application for Summer 2020 or Fall 2020.  Students must also complete the NEW GA Futures dual enrollment application and send a snapshot of the Dashboard showing “High School Pending Profile” to DualEnrollment@gptc.edu (please include GPTC student ID number).

GA Futures has created a new dual enrollment application that combines the Student Participation Agreement and the funding application into one online process. This new GA Futures application must be completed in order to participate in Dual Enrollment beginning Summer 2020. The new GA Futures process is for use by home study, public and private high school students, and students without a Social Security number. Submission of the paper Student Participation Agreement and former funding application for Summer term and beyond will not be accepted by GA Futures. Should you have any questions about the GA Futures process, please contact GSFC at DualEnrollment@gsfc.org or 770-724-9251.

Please be advised that there has been a legislative change that has impacted student eligibility for enrolling in the Dual Enrollment Program.  These changes will go into effect beginning Summer term and will apply to both current and new students.  Information related to these changes can be found at the GA Futures website.

If you have questions about dual enrollment at Georgia Piedmont Technical College, please email us at: DualEnrollment@gptc.edu.

Financial Aid

The Office of Student Financial Aid is still operating remotely, processing all documents 5-7 business days after submission. As a reminder, the final payment deadline for the Summer 2020 term is May 22.

Campus Logic

If you are selected for a process called verification, you will need to submit any requested documents within a new software portal called Campus Logic. This portal allows you to upload any documents remotely, while monitoring the status of your file. Please be sure to log into your BANNER web account first, then open a new tab and type in the web address ‘gptc.verifymyfafsa.com’.

This portal will also be used to complete and submit Satisfactory Academic Progress appeals.

If you have any financial aid questions, please feel free to contact us at financialaid@gptc.edu. Please allow 24-48 hours for a response.

CARES Act (Coronavirus Aid, Relief, and Economic Security Act)

As you may be aware, federal funding under the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) has been identified to go to colleges in response to the duly declared COVID-19 pandemic national emergency. The first installment of this funding is designated to go directly to students. Georgia Piedmont Technical College submitted the application and has received funding for students impacted by this pandemic.

At this time, we are awarding and disbursing funds to eligible applicants. We know the significance of this funding for some of our students in need and can assure you we are working diligently to release them as soon as possible. Thank you for your patience, and please refer here for further information as it becomes available.

If you were enrolled in the Spring 2020 term and would like to be considered for these funds, please be sure you have completed a 2019-2020 FAFSA, so that we can review your eligibility. In the event funding is extended, please be sure to complete a 2020-2021 FAFSA, as well. You may complete a FAFSA at www.fafsa.gov.

Future Students

I’m interested in learning more about Georgia Piedmont Tech. During COVID-19, how can I get more information and ask questions?

We are here to help! Here are a few ways you can get assistance:

  • To view the list of programs, click here.
  • Call Georgia Piedmont Tech at 404-297-9522. Representatives will be available to answer questions Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. – 3 p.m.
  • Email questions to admissions@gptc.edu. An admissions representative will respond to your question within 1-2 business days.

Can I still apply to the college for the Fall semester?

Absolutely! We are still processing applications and want you to join us for your academic endeavor. Apply online by clicking here https://www.gptc.edu/future-students/apply-online/. The admissions application fee is FREE through May 30, 2020.

However, the College has developed additional admissions and placement procedures for students who did not have Accuplacer test scores by March 16, 2020.

The College will utilize current acceptance levels and procedures as a first course of action. When those options are unavailable, the following process will be followed:

Test scores for SAT, ACT, COMPASS, ASSET and ACCUPLACER will be evaluated for placement if available.

In the absence of available placement test scores, high school GPA will be evaluated. The College will utilize high school GPA scores as follows:

Degree-seeking students:

  • If a student has a high school GPA of 2.5 or higher, Accuplacer is not needed.
  • If a student has a high school GPA of 2.0-2.49, Accuplacer is not needed, but a learning support class will be needed.

Diploma/Technical Certificate-seeking students:

  • If a student has a high school GPA of 2.3 or higher, Accuplacer is not needed.
  • If a student has a high school GPA of 2.0-2.29 Accuplacer is not needed, but a learning support class will be needed.

GED Graduates:

  • If you passed the GED Test in Georgia from 2014 to current, your GED test scores will be accepted as program-ready for any degree, diploma or certificate program.

No previous SAT, ACT, ASSET, COMPASS, ACCUPLACER, 2014 and beyond GA GED Scores or High School GPA 2.0 or above


I’ve already begun the admissions process. How can I submit documents and check my status?

We are still processing applications and are here to help you!

  • Admissions information is available here:  https://www.gptc.edu/future-students/admissions/
    • Transcripts – Send official transcripts electronically to registrar@gptc.edu through network providers such as eScript-SAFE, Parchment, and National Student Clearing House.
    • Test Scores – Send your official SAT or ACT scores electronically to Georgia Piedmont Technical College through your College Board SAT or ACT account.
    • Residency Document – email a legible copy of your valid GA driver’s license, state issued ID, and if applicable, the front and back of your permanent resident card to admissions@gptc.edu. Be sure to include your name and Student ID in the email.

I can’t get an official copy of my transcript right now. What should I do?

  • In the interim, students may submit unofficial high school and GED transcripts or a copy of their high school diplomas until the college resumes normal business operations. Once the college resumes normal operations, the student must submit official transcripts and it is the responsibility of the student to obtain the official copies.
  • Check the status of your application by visiting Admissions Status.
  • Follow these steps:
    • Click “Apply for Admissions/Check Admissions Status”.
    • Enter one of the login credentials below
      • Web application login credentials (the login ID and pin created when applying online)
      • Student ID in the Login ID box and your birthdate in MMDDYY format in the PIN box.
    • Under “Processed Applications” click the application term to see your checklist.
  • Confused and still need assistance?
    • Please contact us by calling the main college number at 404-297-9522.
    • Staff are available Monday – Thursday 8am – 5pm and Friday 8am – 3p.m. to answer your questions!

I’ve been accepted and I need to attend New Student Orientation. Since the campus is closed, what do I do?

  • To make your first semester at Georgia Piedmont Tech as successful as possible, all students must attend a mandatory orientation. The orientation will make your transition to college as easy as possible. You will learn about the services and resources Georgia Piedmont Tech has to offer, as well as your requirements and expectations as a student.
  • Although we are not able to see you in person for a New Student Orientation for the Summer 2020 Semester, we want to make sure you have a great start to your first semester at Georgia Piedmont Technical College (GPTC). Various departments at GPTC have prepared nine informative videos to guide you. Watch these videos at https://www.gptc.edu/current-students/orientation/ to learn more about the college resources, support and opportunities.

How do I register for classes?


I received an error message when I tried to register. How can I get assistance?

To discuss anything about your current or future enrollment, program enrollment advisors are waiting to assist you! Please contact your enrollment advisor as noted below:

If you would like to schedule an appointment for an advisor to contact you, please complete the advisor request form here: https://cm.maxient.com/reportingform.php?GeorgiaPiedmontTC&layout_id=51 . We’ll be happy to help you at your convenience!

Graduation Ceremony

The graduation/commencement ceremony that was previously scheduled for Saturday, May 16, has been postponed until further notice. The ceremony will be conducted as soon as it is safe to do so. We will celebrate your successes! We will communicate a new commencement date as soon as it has been confirmed.

Library

All GPTC physical library locations are closed until further notice. Librarians are still serving students online through our text messaging service: (404) 800-1811. We have also established a library help hotline: (404) 297-9522, ext. 1850. For updated information on library services and accessing resources through Galileo, go to https://libguides.gptc.edu/home/closure.

Program-specific Inquiries

If you have questions regarding a specific academic program/major at GPTC and the course and campus operations it will follow during the COVID-19 pandemic and campus closure, please contact the program director listed under the program group and major here: https://www.gptc.edu/program-director-list-2020-4-6-20/

Support Services

I’m struggling emotionally or need resources to help me and my family. What free resources are available to me?
We know this can be a trying time for everyone. If you need help, we want to get you assistance.

  • If you are at immediate risk of harming yourself or someone else, immediately call 911.
  • If you need urgent crisis intervention, please access any of these 24-hour emergency mental health crisis resources:

Georgia Crisis and Access Line 1-800-715-4225 mygcal.com

  • Veteran Crisis Line: 1-800-273-8255 (Press 1)
  • Suicide Hotline: 1-800-273-8255 sprc.org
  • Crisis Text Line: Text “HOME” to 741-741
  • United Way local resources 211unitedway.org
  • Search online by your zip code for free or reduced costs for housing, medical needs, jobs, food pantries, and more: auntbertha.com

Internet Assistance: Click the link for a list of companies that are providing 60 days of free internet due to COVID-19: https://www.highspeedinternet.com/resources/internet-guide-during-coronavirus-outbreak


If I need resources and support, who can I contact for assistance?
Georgia Piedmont Technical College is committed to ensuring students are adequately supported during this difficult time. Our services are designed to foster success and contribute to the self-sufficiency of students who are members of the special populations group.

Community Resources:
Special Services has compiled COVID 19 Community Resources for our students.

Stress Management Tips:
The coronavirus pandemic has certainly caused several challenges for many of us and our families. Here is information from the Center for Disease Control about managing through stress and anxiety during the COVID-19 crisis.  COVID 19 Stress Management

Tips for students transitioning to online learning:
Not everyone is going to have the same access to the same technology. Be proactive in reaching out to your teachers to let them know what tools you can use. Think about everything in your toolkit: email, text messages, phone calls, video conferencing/calling tools, Facebook, Twitter, or other social media.

Internet access. Assess your internet access. If you have only a mobile phone, then insist that any technology used during this pivot to online be mobile-friendly. If you only have access to a computer for a few hours a day, at work, don’t hesitate to make that known to your instructors.

Class hours. A lot of colleges are insisting that students and teachers keep to their class schedules. This may not be realistic for you. Write to your instructor and let them know when you can meet, and why you may have trouble meeting during regular class hours.

Insist the video lectures be captioned. Even if you don’t need this, someone in your class may need captioned videos for accessibility.

Help each other. If possible, reach out to other students in your classes and create a support network. Use whatever digital means necessary to stay in touch. There are free tools, like Slack, that are good places to “gather” online; you can also create a Facebook group, a hashtag on Twitter or Instagram. Email works. Group text messages work. Find a way to stay in touch so that no one of you feels stranded or alone.

If you need assistance with resources and support please contact specialpop@gptc.edu or our Special Populations Analyst, Tyreece C. Echols at echolst@gptc.edu.


I’m concerned about Veterans benefits. Who can I get in touch with to assist me?

Student Veterans can contact the Veteran Affairs Coordinator/VA School Certifying Official, Nathan Gholston at veterans@gptc.edu or gholstonn@gptc.edu for specific questions about your Department Veterans Affairs Educational Benefits (GI Bill®).

  • Registration/Enrollment changes
  • Certification
  • Course changes
  • Payment of allowances

You may also contact the Veteran Education Hotline at 888-442-4551 for questions concerning your education benefits and pay.

  • VA Education Benefits: COVID-19 Information Affecting Veteran Education Benefits
  • Colleges and universities all over the country moved in-person courses to remote or online courses in the interest of public health. For students using VA education benefits, this change raises questions and concerns about the impact to GI Bill benefits and housing allowances (MHA) administered through the Department of Veterans Affairs (VA). A legislative fix was signed into law on March 21st that allows the VA to continue paying MHA to students whose courses have moved online.
  • The President of the United States signed a bill that authorizes the Department of Veterans Affairs to continue to provide educational assistance through December 21, 2020, for programs of education that have been converted to distance learning due to an emergency or health-related situation. Such assistance includes monthly housing stipends or subsistence allowances.
  • Students will only continue to receive the same, uninterrupted MHA if they are registered for in-resident (in-seat) classes. The new law does not cover regular online courses (courses offered online regardless of coronavirus).

How do I get support for my disability accommodations?

  • If you have a documented disability and need class or testing accommodations, please email Paula Greenwood at greenwop@gptc.edu or call 404/297-9522 ext. 1155.
  • For additional information, please visit: http://www.gptc.edu – click on Current Student Dashboard – click on Campus Services and Amenities – click on Disability Services and Special Population.

I need assistance with my WIOA benefits. How can I get in touch with someone to answer my questions?

For any assistance with Workforce Innovation and Opportunity Act (WIOA) benefits, please contact Tyreece Echols, Special Populations Analyst, at echolst@gptc.edu. Ms. Echols is able to assist students that are pursuing a degree, diploma, or technical certificate of credit (TCC) at GPTC.

Please remember that you must be fully accepted into the college for the WIOA coordinator to issue an acceptance letter to your WIOA counselor. Additionally, you must have already completed the WIOA Orientation and be cleared to receive WIOA benefits through either the DeKalb, NE GA, Fulton, Cobb, or Gwinnett WorkSource.

Reminder:  Please continue to follow all updates at https://www.gptc.edu/coronavirus-covid-19-updates/ and by checking college email accounts and social media.

During this time, Georgia Piedmont Technical College is still committed to ensuring fair treatment of its faculty, staff and students.  Please see our policy listed below and follow the guidelines listed to report a concern.

Georgia Piedmont Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, gender, age, political affiliation or belief, genetic information, veteran’s status, or citizenship status (except in those special circumstances permitted or mandated by law). ADA/504 Coordinator:  Candice Buckley – Room A-103, 495 North Indian Creek Drive, Clarkston, GA  30021 (404)297-9522 ext. 1111; Title IX Coordinator:  Sadie Washington – Room A-157, 495 North Indian Creek Drive, Clarkston, GA 30021 (404)297-9522 ext. 1210.

For compliance concerns, complete the “Report a Concern” form located at https://www.gptc.edu/current-students/campus-services-amenities/reporting-policies/ or contact Sadie Washington, Title IX Coordinator, at washingtonsm@gptc.edu

Tech Support

If you need assistance with accessing your GPTC Banner or email accounts, please contact the Student Support Help Desk.

Phone:  (404)297-9522, ext. 5399
Email:  studentsupport@gptc.edu

GPTC’s on-campus computer labs are closed until further notice during the COVID-19 pandemic.

Transcripts

I need to get copies of my Georgia Piedmont Tech transcripts. How do I do that while campuses are closed due to COVID-19?

  • We are still providing transcript services. To order your transcript, please follow the following steps:
  • Go to gptc.edu
  • Select Current Students
  • Select Registrar’s Office
  • Select Transcript Request
  • Select Request Official Transcript and complete the request.

Or you click the link below and it will take you to the request form. https://www.credentials-inc.com/tplus/?ALUMTRO005622


Transcripts are $7.50. You will need a credit card or debit card to complete the request. There are several options regarding sending your transcript. Please make sure that you choose the correct option.

The options are “Send Now,” “HOLD for GRADES” or “HOLD for DEGREE.”


Should you have further questions please contact the Registrar’s office at registrar@gptc.edu and a member of our Registrar’s Office team will be happy to assist you.

Same-day hard copy transcripts are unavailable at this time. However, should you have an emergency situation, please contact the Registrar’s office at registrar@gptc.edu.

Tutoring

Please check back for our online tutoring schedule for Summer Semester 2020 through the GPTC Student Success Center after classes begin on May 18. For questions regarding our free GPTC tutoring services, please visit https://www.gptc.edu/current-students/campus-services-amenities/student-success-and-learning-support-center/ .

Work Study Program

2019-2020 Federal Work Study funds have been exhausted and funding will not be available for the Summer 2020 term. If you are interested in participating in the Federal Work Student program for the 2020-2021 academic year, please be sure to complete a 2020-2021 FAFSA at www.fafsa.gov.