Most asked questions of Internet Course Support

Why is it important to read emails?

Always read the email that is sent to you from the Office of Web-based Learning. We send emails when there are changes to website addresses and user information. Do not assume that the website and your login information will never change. We send emails when these changes occur so it is very important to have up-to-date personal email addresses and to also check your Georgia Piedmont Tech email address. Remember: Always read every email sent to you from the Office of Web-based Learning.

When can I access my online course?

You can access your course the afternoon of the first day of class. Refer to the academic calendar to see what day is the first day of class for this term. If you use the correct website address, if you use the login and password that is posted in Login Information, and you registered before the first day of classes and you cannot get into the website or your courses are not listed then you call 404-297-9522 ext. 5399. You may also email to studentsupport@gptc.edu.

What message do you leave on voice mail or in the email if there is a problem?

Make sure that you slowly and clearly state your name, your student ID number, a number where you can be reached and working email address (please spell out your email address).

How do I login to my online course?

  1. Go to the website. http://gptc.blackboard.com
  2. Key in your username. What is your username? It is the following:
  3. New login and password: 30_STUDENTIDNUMBER (no spaces & also note there is an underscore separating the two digit college identifier and your student ID.)  30 is the Georgia Piedmont Tech two digit college extension. 
  4. Press the Tab key.
  5. Key in your password. What is your password? Your password is the same as your username.

Username: 30_studentID  Example: 30_900xxxxxx
Password: 30_studentID  Example: 30_900xxxxxx

  1. Click the Login button.
  2. Your course(s) will be listed on the next page.

You will be prompted to change your password once you have logged successfully into the system. Please remember this new password.

Who are you? That is what the instructor will ask.

When you send emails to the Office of Web-based Learning or to your instructor, they do not know who you are by your email address. You need to make sure that you put your full name into all emails that are sent to the instructor of your course(s) or to the Office of Web-based Learning. The class name and CRN number for the course should also be listed in your email. Faculty and staff will be able to answer your questions more quickly with your name and class name in emails.

What do I do if I add an online class during Drop/Add?

You will need to wait at least 24 hours after you register for your course and login to be processed. Then, go to the Online Course Login Information Page. If your course is not available, or you cannot login after 24 hours, then contact Internet Course Support at 404-297-9522 ext. 5399 or studentsupport@gptc.edu

Who do I call for help?

For Help with Logging Into An Internet Course:

Internet Course Support
(770) 786-9522 ext. 5399

For Help with Accessing your Georgia Piedmont Tech E-mail Account:

404-297-9522 Ext. 5399

For Help with BannerWeb:

404-297-9522 Ext. 5911

Web Pages

Blackboard Learn



When to contact your ISP:

If you continue to have problems connecting to the Blackboard Learn website and are using the correct webpage address, then you need to contact your Internet Service Provider.

How do I update my email in Personal Information on BannerWeb?

  1. Go to the website http://www.gptc.edu
  2. Click on BannerWeb
  3. Click on BannerWeb Login
  4. Click on "Enter Secure Area"
  5. Click on the box next to User ID and key in your User ID and then click on the box next to PIN (Personal Identification Number) and key in your PIN. If you don't know or have forgotten your User ID or PIN call 404-297-9522 extension 5911 for help.
  6. Click the "Login" button
  7. Click on "Personal Information".
  8. Click on "Update E-mail Addresses".
  9. Click on the text box arrow for the drop down menu and click "Student E-Mail".
  10. Click on the "Submit" button.
  11. In the text box next to "E-mail:" type your complete address (for example, yourname@hotmail.com)
  12. Click the "Save" button.

If you have problems with updating your personal email address, contact 404-297-9522 ext. 5911 or ext. 5399.

NOTE: If you use AOL, CompuServe or Prodigy:
AOL, CompuServe and Prodigy internet users may have difficulty with the Blackboard Learn website. The best plan is to login to your provider, minimize the window you are using. Once the window is minimized, use Internet Explorer 7, or Mozilla 2.x.

Website Address
This is the new Blackboard Learn website address: http://gptc.blackboard.com. Please write down or bookmark this website address. Note that there is no "www" in this address.

What do I do if I type in the website address and it doesn't work?

You NEVER use a www in the Blackboard Learn website addresses. If you have tried several times to get to the website and it still will not let you in, then you need to wait for an hour and try again. If you still cannot get to the Login screen, then you can give the Internet Course Support a call at 404-297-9522 ext. 5399 or email studentsupport@gptc.edu

Just because you cannot get onto Blackboard Learn from campus does not mean that the website is down. It could also mean that there is a problem with the link from the Georgia Piedmont Technical college web page. Try to access http://gptc.blackboard.com directly or go off campus and try the website address.