Leadership and Supervision

32 Hours

This workshop is designed to meet the changing business environment by providing a performance based curriculum designed to build and enhance the basic supervisory skills. The primary focus of the course will be learning how to become a more effective performer through the use of proven leadership skills of empowerment, recognition, encouraging employee responsibility, and treating people like winners. Group and individual activities, class discussions, and case studies are used extensively to enhance the learning process. Videos and one-on-one role plays are also used to support the supervisory concepts presented in the course. The participants will be actively involved in the skill building process by completing a leadership self-assessment, and developing a personalized action plan to apply new skills that have been learned in the course.

Who Needs This Course?
This workshop is designed for first line supervisors, team/group leaders and second level managers, responsible for directing, planning, and guiding the first line employee. Individuals taking the workshop need to have responsibilities assigning job task, discipline employees, and enforce company production standards and policies. The principles taught in this course are appropriate for more traditional structures as well as some team environments. The workshop is suitable for manufacturing and service industries.

The course covers the following topics:

  • Leadership
  • Communication
  • The Value System
  • Motivation
  • Positive Discipline
  • Managing Change
  • Non-Discriminatory Management
  • Application and Action Plan


84 hours

Excellence in Leadership is a series of ten workshops designed to enhance the skills of anyone faced with the responsibility of directing the efforts of others. It is structured so that individuals in coordinator, supervisory, or managerial positions gain knowledge and practice skills to encourage others to fulfill their full potential. The series is highly interactive and allows participants to try new things in a supportive environment.

The ten class sessions are as follows:

  1. The Challenge of Leadership
    All organizations face challenges in their leadership. Participants discuss the book Leadership and Self-Deception and relate how it applies to their personal lives. Requires in-depth look at self and personal motivations. Solutions to resolving challenges are discussed.
  2. Walking the Talk
    Leadership asks what are the right things to do. A close look at workplace ethics and knowing what’s right. Participants discuss reasons that leadership looses credibility and ways to build trust.
  3. Communicating Effectively
    Designed to review and evaluate basic skills for effective communications. Participants focus on awareness of communication barriers, selective perception, active listening, empathy and more.
  4. Valuing Differences
    Focused on effective use of communication and supervisory skills to manage and develop people who are diverse along many dimensions. Workshop activities create awareness of unconscious labeling and self-fulfilling prophecies. Establishes a climate on which to build relationships that appreciate and value differences in the workplace.
  5. Team Building
    Topics include teams vs. groups, developing positive attitudes, framing comments positively, and working together for personal and company success.
  6. Coaching and Performance Management
    Participants learn how to discuss performance, set clear expectations, assess performance, provide constructive feedback and collaborate with employees to set goals and objectives.
  7. Effective Meeting Management and Facilitation
    Purpose, agenda and logistics are key elements to consider when planning a meeting. Participants gain tips on supporting facilitation with visual aids, keeping others informed and the energy flowing and problem solving methods.
  8. Consensus Decision Making
    Activity based session that teaches methods to help groups solve problems and make decisions. Tips provided to mediate conflicts and build consensus, to evaluate group progress and on effectively establishing closure.
  9. Resolving Conflict
    Dimensions of conflict are learned along with conflict management techniques. Methods of dealing with emotional behavior are discussed.
  10. Stress and Lifestyle Management
    A look at dealing with your own frustrations as a leader. Identifying stressors in your life, establishing coping strategies, positive self talk, and tips on motivating yourself.

  11. Reflections – Final Wrap-up
    “Who Am I” as a leader. One on one session with instructor by appointment

The teaching techniques used for each workshop vary. Methods include individual or group exercises, role-plays, class discussions, videotapes, practice projects, and pre and post test assessments.


8 Hours

Teamwork is a team-building and team skills course. The goal
of the unit is enhance participants’ ability to work together effectively as a team
and produce products and services which surpass customer requirements.
This highly interactive course explores the four C’s of effective teamwork:
communication, cooperation, consideration, and commitment. Participants
are introduced to skills necessary to ensure accomplishment of goals within a
specific work group.

The information, activities, and practice provided during this unit will enable participants to:

  • Define team “synergy.”
  • Describe four requirements for successful teamwork.
  • Explain four communication styles and how they affect interactions with people.
  • List ways versatility can be used to communicate more effectively.
  • Identify “positive-impact phrases” that improve team cooperation.
  • Demonstrate how to show consideration for team members using targeted positive regard.
  • Describe the five stages of team development.
  • Identify specific actions of team members that will enhance team development at each stage.
  • Demonstrate commitment by creating an action plan for continuous team improvement.


(Supervised On-the-Job Training)
4 hours

This Supervised On-the-Job Training course serves as one of the first steps in the development of a training program for specific, clearly defined jobs. The purpose of this training is to teach company personnel how to develop a quality supervised on-the-job training program. Participants will learn how to define a job, write learning objectives, develop a lesson plan, use the 4-Step Method of instruction, develop training aids and use formative coaching to improve training effectiveness.

Who Needs This Course?
This workshop is designed for business and industry trainers conducting one-on-one training such as on-the-job training for newly hired workers or to cross-train present employees into new skill/jobs. First line supervisors, team leaders or line employees responsible for conducting OJT will also benefit from this workshop.

Call (404) 297-9522 ext.5000 for additional information.